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    Transform the way you communicate with your customers

iDelivr Chatbots

Our chatbots provide customers the answers they need immediately and help businesses to:

Reduce Cost

Reduce customer care expenses significantly by using our smart mix of chat bots and agents

Improve customer Satisfaction

Improve customer satisfaction by 24X7 instant query response. No more wait time or call drops!

Convert leads to customers

Improve effectiveness of your marketing campaigns by engaging better with prospective leads and convert them into customers!


Our bots leverage the power of both machine learning and rule sets to achieve best results and a humanlike conversation.


When a user chats with the bot, the bot receives the message and processes it


Bot understands the chat message using natural language processing


Bot replies to the chat after selecting an answer from the knowledge base


Bot performance and user engagement can be tracked via our live analytics dashboard


Benchmark NLP

Our bots are built to understand the
query and respond with contextually relevant and meaningful answers

Deploy Anywhere

iDelivr bots are with your customers anywhere anytime. They can be deployed on all platforms such as web, mobile and messaging apps

Real time tracking and Analytics

Track the conversations, receive detailed analytics on all chats. This also helps improve the bots learning and make it better with every chat

Human like Bots

Automated chatbots that combine AI and NLP to create humanlike chat responses. Customers get 24/7 support that feels like a real agent.

Industry Specific

Our bots are trained for specific industries like Loans, Insurance, mutual funds and Telecom. They can handle these domain related queries.

Enterprise Secure

iDelivr ensures privacy and security of client data. Our chat platform and bots are completely secure and encrypted to maintain confidentiality

Industry specific bots

We create smartbots customised for YOUR business and YOUR customers


Customers can carry out various transactions such as account opening, transfers, bill payments, balance enquiry etc from the comfort of their homes with our banking bots at their service 24/7


Our customized bot for loan has an inbuilt Loan eligibility calculator, answers FAQs on the Loan process, fulfils service requests and has the capability to complete a full loan application based on pre set rules


The Insurance bot helps a prospective client choose the right insurance product, calculates insurance premium, is able to complete service requests and provides support for general FAQs

Mutual Funds

With our Mutual Fund bot at their fingertips, customers can get advice on which funds to buy, buy/sell mutual funds, get their service requests completed and have all FAQs accessible easily

Chat platform

At IDelivr, we believe in providing an end to end solution. Hence, we have also built a full-fledged web and mobile chat platform along with an agent chat backend and analytics dashboard.



Listed below are the highlights of our chat platform.

Native chat with real time indicators


dashboard for QA
and analytics

Highly scalable and
Secure solution

and Document

Easy CRM

About Us

At iDelivr, we believe that chat is the future of customer engagement. Our AI-based bots are equipped with natural language processing (NLP) and machine learning (ML) capabilities to help companies communicate seamlessly with their customers.

In 2017, we were acquired by Phonon Communications - a leading provider of customer interaction automation solutions to banks, financial services companies, airlines & web-portals of India and GCC countries. Together we are India’s first truly multi-modal, speech and text-based, customer interaction automation enterprise working to help you acquire, engage and retain happy customers!

Our founding team is comprised of IIT/ IIM grads with a serial entrepreneurship bug. They are supported by a team comprised of techies with extensive experience and expertise in the areas of AI, NLP and ML.

Contact Us

  • Phonon Communications Pvt Ltd.,105-107, Blue Diamond Complex, Fatehgunj,Baroda-390002, Gujarat, India.
  • Office No. 1127, Tower B3, Spaze I Tech Park, Sector 49, Sohna Road, Gurugram, Haryana, India.
  • 0265-7123123
  • info@phonon.in
  • www.phonon.in

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